Investor Charter
A. Vision and Mission Statements
Vision: Invest with knowledge & safety.
Mission: Every investor should be able to invest in the right products based on their needs, manage and monitor them to meet goals, access reports, and enjoy financial wellness.
B. Business Activities of the Research Analyst
- Publish research reports based on the Research Analyst’s activities.
- Provide an independent and unbiased view on securities.
- Offer recommendations disclosing financial interests in recommended securities.
- Base research recommendations on publicly available information and known observations.
- Conduct annual audits.
- Ensure advertisements comply with SEBI’s Advertisement Code.
- Maintain interaction records with clients and prospects.
C. Details of Services Provided to Investors
- Client onboarding and sharing terms of research service.
- Completing KYC for fee-paying clients.
- Disclosures to Clients:
- Provide material information for informed decisions, including conflicts of interest.
- Disclose use of AI tools in research services.
- Disclose third-party research conflicts and relevant links.
- Distribute reports fairly and protect confidentiality.
- Ensure adherence to timelines and client data privacy.
D. Grievance Redressal Mechanism
1. Filing Complaint with Research Analyst
Mode: Investors may contact the Research Analyst directly. Complaints are typically resolved within 21 days.
2. Filing Complaint on SCORES or via RAASB
Platform: SCORES 2.0 – centralized SEBI system for complaint resolution.
Website: https://scores.sebi.gov.in
- First review by Research Analyst Administration and Supervisory Body (RAASB)
- Second review by SEBI
3. Email Grievances
Investors can email complaints to the designated RAASB email ID.
Email: sri.gururaghavendra.amk@gmail.com
4. Escalation to SMARTODR
If unsatisfied, investors may escalate via SMARTODR for online conciliation or arbitration.
Website: https://smartodr.in/login
Physical Complaints:
Office of Investor Assistance and Education
Securities and Exchange Board of India
SEBI Bhavan, Plot No. C4-A, ‘G’ Block
Bandra-Kurla Complex, Bandra (E), Mumbai - 400 051
E. Rights of Investors
- Right to Privacy and Confidentiality
- Right to Transparent Practices
- Right to Fair and Equitable Treatment
- Right to Adequate Information
- Right to Fair & True Advertisement
- Right to Timely Redressal and Exit as per agreed terms
- Right to Awareness about Timelines and Service Parameters
- Right against coercive, unfair, or one-sided clauses
F. Expectations from Investors (Responsibilities)
Do’s
- Always deal with SEBI-registered Research Analysts.
- Verify SEBI registration number and certificate validity.
- Read disclosures before investing.
- Pay only via banking channels and obtain receipts.
- Use CeFCoM for payments (if applicable).
- Ask questions and clarify doubts before acting.
- Report guaranteed-return offers to SEBI.
Don’ts
- Do not provide investment funds directly to analysts.
- Do not fall for misleading ads or rumors.
- Avoid gifts, incentives, or discounts from analysts.
- Never share trading or demat account credentials.
With over 10 +years of experience and SEBI Registration No. INH000020068, Anjaneya Manoj Kumar offers expert insights in technical analysis, fundamental analysis, wealth building, smart investing, momentum strategies, and goal-based planning.
